Return & Refund Policy

We want every customer to be completely satisfied. If something’s not right with your order, we’re here to make it right.

Return Eligibility

You can return an item within 90 days from the delivery date. To qualify:

  • The item must be unused, in original condition, and in its original packaging

  • All returns must be approved before being sent back

How to Request a Return

  1. Reach Out First
    Contact us at Contact@vivisha.com or call +1 (773) 424-2910. If your item is damaged or defective, include clear photos and a short description.

  2. Wait for Instructions
    We’ll review your request and send you return instructions. Please don’t ship anything back until you receive approval.

  3. Return the Item
    Once approved, you can ship the item using any trackable and insured method. A valid tracking number is required.

Refund Process

  • After your return is received and inspected (within 72 hours), your refund will be processed within 7 business days

  • You’ll receive a full refund, including original shipping and handling fees

  • We never charge restocking fees

  • Cash on Delivery (COD) returns are not accepted

Wrong or Damaged Items

  • If the item you received is defective, damaged, or incorrect, email us with a photo

  • No need to return it, we’ll send you a replacement or issue a full refund, whichever you prefer

Need Help?

We’re always ready to assist.

📱 Phone: +1 (773) 424-2910
✉ Email: Contact@vivisha.com
📍 Address: 4441 W Kinzie St, Chicago, IL 60624, United States